Skype Launched in Altitude Contact Suite

Remember Skype- a walky-talky software that makes it possible for people around the world to communicate through voice, video, and IM over the Internet?

Unbelievably it has now become a fast growing communications and interaction channel in its own right, with around some 480 million loyal users worldwide. And owing to its increased use- sales, customer care services, the Altitude Dialer software has made available Skype Asterisk into its Altitude IP Contact Center solution, an enterprise customer interaction management solution suite.

Now, call centers or BPOs can use the new functionalities to set up single global-toll free numbers, and provide effective support and service to customers. This software solution runs on the Altitude vBox communications platform, a supported SIP server that allows SIP and ISDN connectivity in contact centers. The Altitude vBox, in turn, runs on top of Asteriskand Digium ISDN boards.

Altitude IP Contact Center runs on top of all major communications systems, including Altitude vBox and it includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queue, and built-in routing. The solution enables customers to operate mixed environments, while using the same desktop, routing and reporting solution across their sites.